The Link School wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:


Head of Site, Susan Denman
Office Manager, Susan Ramm

The Link School - Primary
138 Croydon Road

020 8688 5239


Head of Site, Hannah Wallwork
Office Manager, Karen Hayward

The Link School - Secondary
82-86 Croydon Road

020 8688 7691

Sixth Form

Head of Sixth Form, Lynn Shah
Office Manager, Karen Hayward

The Link School - Sixth Form
82-86 Croydon Road

020 8688 7691


Head of Site, Nicola Andrews
Admin Officer, Lucy Craft

The Link School - Satellite
Mollison Drive (Access via Lancastrian Road)

020 8176 9440

Contact Form

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When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue. If you require assistance in raising your complaint please let the school know so we can put in place appropriate arrangements to support you throughout the complaints process.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard. You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Principal:

Sandy Turner, Executive Principal, The Link School, 138 Croydon Road, Beddington, Surrey CR0 4PG

Tel: 020 8688 5239 or Email: